My PC won't allow me to access Origin

by realman2000
Reply

Original Post

My PC won't allow me to access Origin

★★★ Newbie

So I took a few months off of my PC since I'm mainly a console player but just yesterday I tried to play Sims 4 again but the Origins Launcher won't boot up, I get a pop up telling me:  This Application failed to start because it could not find or load the Qt platform plugin " windows" in " C:/Program Files (x86)/Origin.

 
How can I fix this problem?
Message 1 of 2 (247 Views)

Re: My PC won't allow me to access Origin

Community Manager

Hey @realman2000,

 

That error typically pops up if some other program is making use of that particular file and Origin isn't able to load it properly as a result. 

 

I'd start by clearing the Origin cache to see if that allows you to load the launcher afterwards: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ 

 

If that's not doing the trick alone, you may need to try uninstalling Origin and reinstalling from scratch as well: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/  

Mako.png
Message 2 of 2 (217 Views)