August 2019
Found this in a youtube chat thread and so far it's working.
Go to Origin Top left Corner > Go Offline > The X button should now be available on the download > click that and cancel download > go to top left corner again and now go online > game should start downloading "preparing" and start back up again.
For me it started back up and then it got to another error that is common which is it got stuck at 8.46 GB. If you get that hit cancel. Which will stop the download. Then go to "My Game Library" in origin. Right click the game and click Repair. That should verify the game files again and then resume your download. I'm now downloading will update if it breaks again but so far so good.
Good luck, Have Fun, god speed.
EA Community managers update your support articles. If a download has already started and then stopped it shouldn't be a firewall issue there is no need to open ports. Something on EA broke not on our side.
August 2019
Hi there,
Thank you.
Now able to get games to update.
Had five in queue.
I notice that you got no reply from EA.
Not good support from them..
Regards,
David
August 2019 - last edited August 2019
I saw this thred and it worked for me
https://battlelog.battlefield.com/bf3/forum/threadview/2832654625379654131/
August 2019
10s of these Forum threads about downloads stuck and always the same answer by EA support? It's your Firewall or AV? Well its time to update that BS after 10 years, Windows 10 here, with built in AV and firewall. Disabling both does not make a difference. I have to uninstall games, but eventually I will have to uninstall Origin. How about some real support EA, before you lose the last of your customers!?
August 2019 - last edited August 2019
Thank you kind Sir, Dimsum4u, that worked!
September 2019
Idk if you're still having this issue, but, I have the almighty solution My download was stuck, so I did the steps to repair it (which has worked before..except) this time the repair got stuck on resuming. I went into my program files x86, and into my origin games folder, and completely deleted the entire Apex folder. I may have to entirely reinstall the game, but it's no longer stuck on anything! Hope this helps
September 2019
I went to the game in my library, clicked Cog > cancel update. Then I clicked Cog > repair, after the repair ran it started a bigger download and is working ok now, maybe I was a few updates behind.
October 2019
hey im trying to reinstall apex and its stuck on 41% and it says 0h 0m 0s remaining if you find a solution please answer
January 2020
March 2020
IMO what is stupid is that its a normal thing for origin games to just get stuck on preparing and resuming... you should not have to do special things to update the game, origin launcher is complete garbage.. this issue is nothing new and that solution does not always work, from time to time it just gets stuck on preparing rather then resuming and deleting and changing folder names should not have to be done in order to play a game that you paid money for.. Just update like bliz or steam its an issue with bf, anthem, moh, apex and my gf has had the same * issue on the sims 4. FIX YOUR BROKE * LAUNCHER AND GAMES