!!!!! Missing heirloom shards!!!

[11206247946]

 A few days ago I opened a Apex pack and in that pack I had my shards. I was super excited but then I went to heirloom store and my shards was lost. I wrote ea help, they said we shards unable to add. I said OK but you can add heirloom directly. They said also that's unable to add. Now they said please write forums. I wrote this one. Please someone help me. 2020 is already terrible. I don't want to lost my hairloom chance. Just do smt. 

[EA_Darko · Accepted solution]

Hey @11206247946 we are not able to assist with any account issues.

The best thing to do is to speak with our live support again and explain the situation to them.

Darko

[EA_Darko]

Hey @11206247946 for issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[11206247946]

dear @EA_Darko actually ı spoke with ea help but they said 'we can't do nothing' then ı wrote here. But if you want ı can write ea help again.

[EA_Darko · Accepted solution]

Hey @11206247946 we are not able to assist with any account issues.

The best thing to do is to speak with our live support again and explain the situation to them.

Darko

[11206247946]

@EA_Darko OK thanks for your feedback

[EA_Darko]

Happy to be of help @11206247946.

Darko

[sbrensbeveapex]

I experienced this too. I talked to @EAHelp few days ago but they said they cant do anything even though i have photos for proof. It's so unfair.

[lacxly]

i also have the same problem ive been writing everyday to them and nothing has changed hopefully i get my shards

[Jansiel10]

@11206247946 Me too