A few days ago I opened a Apex pack and in that pack I had my shards. I was super excited but then I went to heirloom store and my shards was lost. I wrote ea help, they said we shards unable to add. I said OK but you can add heirloom directly. They said also that's unable to add. Now they said please write forums. I wrote this one. Please someone help me. 2020 is already terrible. I don't want to lost my hairloom chance. Just do smt.
Solved! Go to Solution.
Hey @11206247946 for issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
I experienced this too. I talked to @EAHelp few days ago but they said they cant do anything even though i have photos for proof. It's so unfair.