Re: Merge Accounts / unlink Playstation Profile

by EA_Darko
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Original Post

Merge Accounts / unlink Playstation Profile

★★★ Newbie

Hello I had linked my PlayStation identity/account to an old unused EA account. Could someone contact me please to either merge my old EA account to my new active one or unlink my PlayStation account & link to my new active EA account.

 

These are both under different email address (EA accounts) - which I can access both of. 

 

Sorry the support says I need to speak directly to a EA Game Advisor via chat, though neve allows me to do so

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Re: Merge Accounts / unlink Playstation Profile

Community Manager

Hey @Jimmy_DA01 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

 

Darko

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Message 2 of 4 (250 Views)

Re: Merge Accounts / unlink Playstation Profile

★ Novice

Hi,

 

Thanks for the reply and advice EA_Drko.

 

Luckily I was able to access my old EA account - which I'd linked to my mobile phone number for verification so was able to reset passwords etc. Luckly also was the same for my old email address it was attached under.

 

I'm currently in the process of having my old EA account merged across into my current one. 

Message 3 of 4 (242 Views)

Re: Merge Accounts / unlink Playstation Profile

Community Manager

Great to hear that @jimmyda4.

 

Darko

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Message 4 of 4 (225 Views)