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Madden 19 keeps crashing

by LuketheBold101
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Madden 19 keeps crashing

★★★★ Novice

When I open up Madden 19, it loads for 5 seconds then crashes without and error signs or anything. I worked before and today when I got on to the game, it stopped working and started to crash every time I wanted to play it. 

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Accepted Solution

Re: Madden 19 keeps crashing

Community Manager

Hey @LuketheBold101 I'm not seeing any Madden 19 related errors in your DxDiag but I am seeing a number of issues with your OS.

 

The first thing I would suggest is that you run the System File Checker in Windows 10: https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

 

Darko

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Message 6 of 6 (36 Views)

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Re: Madden 19 keeps crashing

Community Manager

Sorry to hear that you are having issues @LuketheBold101.

Can I ask on what platform it is that you are seeing this issue?

 

The more info we have the better we can help.


Darko

Message 2 of 6 (100 Views)

Re: Madden 19 keeps crashing

★★★★ Novice

I play on PC 

Message 3 of 6 (86 Views)

Re: Madden 19 keeps crashing

Community Manager

In that case @LuketheBold101 can you grab me a DxDiag and we will take it from there: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/


The more info we have the better we can help.

 

Darko

Message 4 of 6 (68 Views)

Re: Madden 19 keeps crashing

★★★★ Novice

I did it 

Message 5 of 6 (56 Views)

Re: Madden 19 keeps crashing

Community Manager

Hey @LuketheBold101 I'm not seeing any Madden 19 related errors in your DxDiag but I am seeing a number of issues with your OS.

 

The first thing I would suggest is that you run the System File Checker in Windows 10: https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

 

Darko

Message 6 of 6 (37 Views)