Madden 19 keeps crashing

[LuketheBold101]

When I open up Madden 19, it loads for 5 seconds then crashes without and error signs or anything. I worked before and today when I got on to the game, it stopped working and started to crash every time I wanted to play it. 

[EA_Darko · Accepted solution]

Hey @LuketheBold101 I'm not seeing any Madden 19 related errors in your DxDiag but I am seeing a number of issues with your OS.

The first thing I would suggest is that you run the System File Checker in Windows 10: https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

Darko

[EA_Darko]

Sorry to hear that you are having issues @LuketheBold101.

Can I ask on what platform it is that you are seeing this issue?

The more info we have the better we can help.

Darko

[LuketheBold101]

I play on PC 

[EA_Darko]

In that case @LuketheBold101 can you grab me a DxDiag and we will take it from there: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

The more info we have the better we can help.

Darko

[LuketheBold101]

I did it 

[EA_Darko · Accepted solution]

Hey @LuketheBold101 I'm not seeing any Madden 19 related errors in your DxDiag but I am seeing a number of issues with your OS.

The first thing I would suggest is that you run the System File Checker in Windows 10: https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

Darko