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[Mac] Permission to install Helper Tool error - 2018

by Bluebellflora
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Original Post

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Re: Origin Permission Issue

@Jijicat3

I've asked for specific information in my opening post. The reason I moved your post to this one, and tagged you and others, is so you can hopefully provide me with the information I have asked for and actually try my suggestions. Just shouting (typing in all caps) is not going to help anyone.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 11 of 137 (1,849 Views)
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Re: Origin Permission Issue

★★★★ Novice

Yes I know, I’m sorry, but I am just really frustrated. I did enter my mac password. That’s what I have been doing. I tried to reinstall origin and I followed the steps to completely erase it but some files required in the steps are just not existent and it didn’t really work. But it’s still having the issue. 

Message 12 of 137 (1,797 Views)
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Re: Origin Permission Issue

@Jijicat3

 

Did you try any of my suggestions in the opening post on this thread? 

 

Did you you check in the Library folders for the two specific files I’ve requested? This is very important because if they are missing we may be able to add them into the folder manually, thereby fixing the issue.

 

I’ve asked and recommended those specific suggestions because it will help to ascertain whether the problem is a repeat of the previous issue, or it is a Permissions problem on the user’s Mac.

 

Firstly, please confirm that your Mac user account is an admin account, not a standard account Standard smile

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 13 of 137 (1,786 Views)
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Re: Origin Permission Issue

★★ Novice

Hi! I am also having the same problem. I have looked for the two files you mentioned and neither of them are there (I have tried all the other suggestions such as checking i have an admin account) Could you let me know how to get these two missing files please? Thanks for your help! 

Message 14 of 137 (1,771 Views)
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Re: Origin Permission Issue

@helentemple

 

THANK YOU for confirming you don't have the files and that your user account is an admin account Standard smile

 

I have uploaded the files and linked to them on this page on my site (I can't upload here)  - https://bluebellflora.com/origin-permission-to-install-helper-tool-error/

 

Please could you download them (link is at the bottom of the article) and place in the LaunchDaemons and PrivilegedHelperTools folders? Make sure you put the right file in the right folder Standard smile

 

Please let us know if it solves the problem for you.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 15 of 137 (1,751 Views)
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Re: Origin Permission Issue

★★ Novice

It hasn't worked unfortunately. I placed them in the right folders and opened Origin but it's still stuck on that loop. Ive also noticed that when I go back into the folders that the files have disappeared. I added them again but they disappear each time - that may be something wrong I've done on my side? Thanks for your help so far Standard smile

Message 16 of 137 (1,738 Views)
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Re: Origin Permission Issue

@helentemple

 

Urgh, thank you for trying and your feedback. That's very interesting that they keep disappearing. How about if you place them again then change the permissions of the folder to read only? In theory, if the files are in there then it won't prompt you to install them.

 

To make the folders read only (temporarily, you need to change this back after testing), click on the folder once then hold down CMD and press i to bring up the info window. At the bottom click on the lock, enter your password, then change the system permissions from Read & Write to Read only:

 

Permissions.png



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 17 of 137 (1,731 Views)
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Re: Origin Permission Issue

★★★★★ Novice

Actually I don't think the problem is on  EA's  side, I did contact EA Help and they said to check with Apple Support because the problem's on Apple's side. 

Also I updated my OS to OS X High Sierra and it did solve the problem for me. 

Message 18 of 137 (1,717 Views)
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Re: Origin Permission Issue

★★★ Novice
Hi, I actually have the same problem, I have tried everything, but nothing worked, maybe it's because of my OS release (OS X El Capitan) I'll keep you informed if I find something interesting...
Message 19 of 137 (1,707 Views)
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Re: Origin Permission Issue

@chachoumlp_

What happened when you changed the folders to Read only after adding in the downloaded helper tool files? I suggested it in my post above yours and it would help if you could explain what happened - did the files disappear again like they did when you first added them?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 20 of 137 (1,699 Views)
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