July 2018 - last edited October 2018
When attempting to install Origin a window pops up prompting the user to enter their user name and password to install a helper tool. Once entered the window keeps popping up in a never ending cycle, seemingly unable to verify the details:
As part of the installation process Origin requests permission to save a helper tool file in the Macintosh HD > Library > LaunchDaemons and Macintosh HD > Library > PrivilegedHelperTools folders (NOT the user 's Library folder). The user name and password information entered should be your Mac user account details, not your Origin user name and password. Your Mac user account must be an Administrator account to grant the permissions needed to save the files.
This was previously an issue for users running OS X Mountain Lion. It was a known bug and was fixed in a subsequent update to Origin.
If you are still experiencing this issue please post in this thread. Before you post, please open the LaunchDaemons and PrivilegedHelperTools folders and check to see if the following files are there:
LaunchDaemons > com.ea.origin.ESHelper.plist
PrivilegedHelperTools > com.ea.origin.ESHelper
They won't be if you are experiencing this issue. Please also confirm which version of macOS you are running.
Solved! Go to Solution.
October 2018 - last edited December 2018 by DICE_Straatford
In order to try and fix this, EA have provided us with a script which, when run, will create a text file that can be uploaded here and aid them with their troubleshooting.
If you are experiencing the Permission Helper Tool error please download the script, double click on it to open and follow the instructions in the dialogue window that pops up.
Please attach the .txt file to your message on this thread. A full explanation is available, here:
(marking this as the solution for visibility - BluebellFlora)
Try these solutions others had found in the past:
Let us know how you get on afterwards.
April 2016 - last edited April 2016 by EA_Nils
The password that you have to input on the helper tool is your system password. Try changing your system password and seeing whether you are able to use the tool with the new password then.
If the issue persists, do you get any specific error messages?
The user account password for your Mac. You must have a user account with Administrator rights to install the helper tool.