July 2018 - last edited October 2018
When attempting to install Origin a window pops up prompting the user to enter their user name and password to install a helper tool. Once entered the window keeps popping up in a never ending cycle, seemingly unable to verify the details:
As part of the installation process Origin requests permission to save a helper tool file in the Macintosh HD > Library > LaunchDaemons and Macintosh HD > Library > PrivilegedHelperTools folders (NOT the user 's Library folder). The user name and password information entered should be your Mac user account details, not your Origin user name and password. Your Mac user account must be an Administrator account to grant the permissions needed to save the files.
This was previously an issue for users running OS X Mountain Lion. It was a known bug and was fixed in a subsequent update to Origin.
If you are still experiencing this issue please post in this thread. Before you post, please open the LaunchDaemons and PrivilegedHelperTools folders and check to see if the following files are there:
LaunchDaemons > com.ea.origin.ESHelper.plist
PrivilegedHelperTools > com.ea.origin.ESHelper
They won't be if you are experiencing this issue. Please also confirm which version of macOS you are running.
Solved! Go to Solution.
October 2018 - last edited December 2018 by EA_Tom
In order to try and fix this, EA have provided us with a script which, when run, will create a text file that can be uploaded here and aid them with their troubleshooting.
If you are experiencing the Permission Helper Tool error please download the script, double click on it to open and follow the instructions in the dialogue window that pops up.
Please attach the .txt file to your message on this thread. A full explanation is available, here:
(marking this as the solution for visibility - BluebellFlora)
The password that you have to input on the helper tool is your system password. See if by changing your system password and whether you are able to use the tool with the new password then.
Origin says it wants to install a helper client, but every time I enter my password, it keeps asking again and again. It is really frustrating and I looked up how to do it on here, by going to here. That was written a while ago, so my mac is updated and i can't find the folder launchd.db. PLEASE HELP ME!!
This is ridiculous that after all of these years they have no solution. It was working fine and now all of a sudden this issue happens.
I spent all of this money on these games and can't even play them because of something outside of the actual gaming software. This is BS.
What password do you enter? (I do not ask for your password, is it the password for Origin or the user password for the Mac you use.)
You must enter the Mac password.
Did you changed "user" in the username column to your username on that Mac?
We've started a new thread on this issue as the previous one was very specific to OS X Mountain Lion and was fixed in an update.
Please have a read through of the opening post, try the suggestions and check the relevant folders for the specific files this error message relates to.
July 2018 - last edited July 2018 by Holger1405
Yes I'm entering the correct password, it just keeps asking for permission over and over again, no matter how many times I enter it. omg origin please fix your frickin system it is making me so mad
[Edit: Writing in capital letters are considered as shouting in a forum, please refrain from doing so.]