Re: Origin Permission Issue

by Bluebellflora
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Original Post

Re: Origin Permission Issue

★★★★★ Novice

Here is my txt file with my info regarding these instructions. Thanks BluebellFlora for the instructions Standard smile

Message 81 of 196 (9,255 Views)

Re: Origin Permission Issue

@GalaxyRain49

Thank you so much. It will be forwarded Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 82 of 196 (9,296 Views)

Re: Origin Permission Issue

@GalaxyRain49

 

Please could you also provide your Client_Log.txt and Bootstrapper_Log.txt files? To do so click on Go in the menu bar in Finder then hold down Alt to show the hidden Library folder. Then go to Application Support > Origin > Logs. Thanks Standard smile


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 83 of 196 (27,986 Views)

Re: Origin Permission Issue

★★★★★ Novice

@Bluebellflora

Please find attached the files you need Standard smile


@Bluebellflora wrote:

@GalaxyRain49

 

Please could you also provide your Client_Log.txt and Bootstrapper_Log.txt files? To do so click on Go in the menu bar in Finder then hold down Alt to show the hidden Library folder. Then go to Application Support > Origin > Logs. Thanks Standard smile


 

Message 84 of 196 (27,979 Views)

Re: Origin Permission Issue

@GalaxyRain49

Thanks!

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 85 of 196 (27,978 Views)

Re: Origin Permission Issue

@GalaxyRain49

What exact issue have you been having? Are you entering your password when prompted for the helper tool but it isn't doing anything? Or are you experiencing a different issue?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 86 of 196 (27,973 Views)

Re: Origin Permission Issue

★★★★★ Novice

@Bluebellflora


@Bluebellflora wrote:
@GalaxyRain49

What exact issue have you been having? Are you entering your password when prompted for the helper tool but it isn't doing anything? Or are you experiencing a different issue?


Well normally when I restart my mac, I get the installer helper but this time it took a few but Origin opened without doing that :D

Message 87 of 196 (27,949 Views)

Re: Origin Permission Issue

@GalaxyRain49

Ah ok. Can you remember updating anything between it not working then working again?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 88 of 196 (27,954 Views)

Re: [Mac] Permission to install Helper Tool error - 2018

[ Edited ]

In order to try and fix this, EA have provided us with a script which, when run, will create a text file that can be uploaded here and aid them with their troubleshooting.

 

If you are experiencing the Permission Helper Tool error please download the script, double click on it to open and follow the instructions in the dialogue window that pops up.

 

Download - https://download.dm.origin.com/download/Origin+Installation+Troubleshooter.app.zip

 

Please attach the .txt file to your message on this thread. A full explanation is available, here:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

(marking this as the solution for visibility - BluebellFlora)


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 89 of 196 (90,788 Views)

Re: [Mac] Permission to install Helper Tool error - 2018

Champion

@Bluebellflora and @Straatford87  Here is the .txt file this generated when I ran the script. 

 

 

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Message 90 of 196 (27,841 Views)