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[Mac] Permission to install Helper Tool error - 2018

by Bluebellflora
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Original Post

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Accepted Solution

[Mac] Permission to install Helper Tool error - 2018

[ Edited ]

Issue:

 

When attempting to install Origin a window pops up prompting the user to enter their user name and password to install a helper tool. Once entered the window keeps popping up in a never ending cycle, seemingly unable to verify the details:

 

OriginHelperTool.png

 

 

Explanation:

 

As part of the installation process Origin requests permission to save a helper tool file in the Macintosh HD > Library > LaunchDaemons and Macintosh HD > Library > PrivilegedHelperTools folders (NOT the user 's Library folder). The user name and password information entered should be your Mac user account details, not your Origin user name and password. Your Mac user account must be an Administrator account to grant the permissions needed to save the files.

 

This was previously an issue for users running OS X Mountain Lion. It was a known bug and was fixed in a subsequent update to Origin.

 

Suggestions:

 

  • Go to System Preferences > Users & Groups and make sure your user account is an Admin account. If it is not you need to ask whoever has control of the admin account to install Origin for you:

Mac User Accounts.png

  • Try the Terminal command posted in the Accepted Solution on the previous thread running for this issue - https://answers.ea.com/t5/Technical-Issues/Permission-Required-Helper-Tool-Error-Mac/m-p/4917270#M17...
  • Create a new admin user account on your Mac and see if you can successfully download and install Origin in that account.
  • Reinstall your operating system. This may seem extreme but you may have corrupted or missing files and permissions which could be causing this error.
  • If you have run any apps recently that claim to clean up your Mac of files you don't need, please reinstall your operating system. These apps can be notoriously harmful and can remove files that they shouldn't resulting in operating system instability. To reinstall your version of macOS simply open the App Store, download the OS and install it to your hard drive. Make sure you back up your Mac beforehand!

If you are still experiencing this issue please post in this thread. Before you post, please open the LaunchDaemons and PrivilegedHelperTools folders and check to see if the following files are there:

 

LaunchDaemons > com.ea.origin.ESHelper.plist

 

PrivilegedHelperTools > com.ea.origin.ESHelper

 

They won't be if you are experiencing this issue. Please also confirm which version of macOS you are running.

 

Update 31/07/18 - Thanks to @helentemple who has tested a couple of workarounds and partly managed to solve this:

 

    1. Go to my site and download the two Origin files which are not installing (I cannot upload them here), the download link is at the bottom of the article.
    2. Once placed into the correct folders make the folders Read only - click on the folder once then hold down CMD and press i to bring up the info window. At the bottom click on the lock, enter your password, then change the system permissions from Read & Write to Read only. This should only be done temporarily for testing as the folders are crucial to installing apps on your Mac, make sure to revert back to Read & Write when done.

Permissions.png



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 8 of 77 (1,256 Views)

Accepted Solution

Re: Origin Permission Issue

[ Edited ]

If you are still unable to install Origin due to the Helper Tool loop error, please can you follow these instructions to create a log file which can be passed onto the Origin team:

 

  1. Run the Origin reset tool then go into your applications folder and trash the Origin app, empty the trash and restart your Mac.
  2. Download the latest version of Origin - https://www.origin.com/gbr/en-us/store/download
  3. Open Terminal (Applications > Utilities > Terminal), copy and paste this line into Terminal and hit enter:          sudo touch /var/tmp/DebugES
  4. Enter your admin password, close the terminal and install Origin.
  5. Launch Origin and enter your admin password again when prompted to install the helper tool (be sure to use the correct password)
  6. Open Console (Applications > Utilities > Console) and click on the system.log in the left side of the window.
  7. Click on the search field in the top-right corner of the window and enter "origin".
  8. Click anywhere in the main window in Console then hold down CMD and press A to select all the log text. Hold down CMD and C to copy the entire text.
  9. Post the text in this topic or attach it as a text document (see mine attached as an example of roughly what it should look like).

(Marking this as the solution for visibility and error reporting purposes - BluebellFlora)



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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View in thread

Message 66 of 77 (562 Views)

All Replies

Re: Origin Helper Tool

★★★ Newbie

Been trying to troubleshoot this exact same thing as well! Nobody has found a solution? 

Message 1 of 77 (1,406 Views)

Re: Origin Helper Tool

Community Manager

@DafrastaV 

The password that you have to input on the helper tool is your system password. See if by changing your system password and whether you are able to use the tool with the new password then.

Message 2 of 77 (1,634 Views)

Re: Origin Helper Tool

★★ Novice
ME TOO IVE LITERALLY DONE EVERYTHING
Message 3 of 77 (1,343 Views)

Re: Origin Helper Tool

★★ Novice
I don’t get why EA or origin hasn’t sorted it out. It’s pathetic. I was talking to them stupid robots in a chat and they’re terrible.
Message 4 of 77 (1,342 Views)

Origin Permission Issue

★★★★ Novice

Origin says it wants to install a helper client, but every time I enter my password, it keeps asking again and again. It is really frustrating and I looked up how to do it on here, by going to here. That was written a while ago, so my mac is updated and i can't find the folder launchd.db. PLEASE HELP ME!!

Message 5 of 77 (1,302 Views)

Re: Origin Helper Tool

★★★★ Novice

This is ridiculous that after all of these years they have no solution. It was working fine and now all of a sudden this issue happens.

I spent all of this money on these games and can't even play them because of something outside of the actual gaming software. This is BS.

Message 6 of 77 (1,288 Views)

Re: Origin Permission Issue

@Jijicat3

 

What password do you enter? (I do not ask for your password, is it the password for Origin or the user password for the Mac you use.)

 

You must enter the Mac password.

 

Did you changed "user" in the username column to your username on that Mac?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a user help user forum, I don't work for EA.
Dies ist ein User helfen User Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 7 of 77 (1,275 Views)

Re: [Mac] Permission to install Helper Tool error - 2018

@DafrastaV @Ellie05d @Jijicat3 @SpliceGirlMp3

 

We've started a new thread on this issue as the previous one was very specific to OS X Mountain Lion and was fixed in an update.

 

Please have a read through of the opening post, try the suggestions and check the relevant folders for the specific files this error message relates to.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 77 (1,241 Views)

Re: Origin Permission Issue

[ Edited ]
★★★★ Novice

Yes I'm entering the correct password, it just keeps asking for permission over and over again, no matter how many times I enter it. omg origin please fix your frickin system it is making me so mad

 

[Edit: Writing in capital letters are considered as shouting in a forum, please refrain from doing so.]

Message 10 of 77 (1,233 Views)

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