Origin won't connect to server

[megbold123]

Hi! 

Im using a Mac which is currently running OS Mojave 10.14. I have uninstalled and reinstalled origin multiple times, booted in safe mode, flushed DNS, you name it.

I still can't access origin through the app or online due to not being able to connect to the server. 

Please help!

Thanks

[puzzlezaddict]

@megbold123  Try running the Origin reset tool for Macs:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't work, here are some other ways to troubleshoot your connection.  You've tried a couple of them, but maybe one of the other steps will help.  I'd start with making sure you don't have proxies enabled.

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

If none of the above helps, please provide your Mac's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/461...

[banannalie]

Hi there everyone!

I'm a little frustrated right now, because Origin will not connect to the server when I attempt to launch it. 

I have gone through all of the troubleshooting steps in the master post that everyone references, I have restarted Origin multiple times, uninstalled it and reinstalled it, created a new user, everything. I haven't seen anything about the Origin servers being down. And I am connected to the Internet; I have switched between both of the wifi networks I have and have even tried using my phone as a hotspot. 

The internet is working; when I go to origin.com, everything works fine and I am able to log in and I even purchased a new Sims 4 game pack. However, when I went to my Origin app to install the new pack, Origin still wasn't working. 

I can still play the Sims (I have it saved onto my desktop and I just play in offline mode) but Origin will not open so I can't download the game pack I paid for. 

Any help is appreciated.

[ananyajainn]

I have a mac and my origin has been stuck on the loading screen for two consecutive days. It was working just the day before that (June 11) but now it won't work. I've tried restarting my computer, resetting uninstalling and reinstalling, and also clearing the cache but nothing works. 

[puzzlezaddict]

@ananyajainn  Try running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't work, here's a list of troubleshooting steps to try.  Start by making sure you don't have any proxies enabled.

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

If none of this helps, please list your Mac's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/461...

[EA_Darko]

Sorry to hear that you are having issues @banannalie.

Best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[ananyajainn]

hey thanks for replying,, i tried resetting as well as all the steps on the secondary website but my origin is still stuck. i included a screenshot of my mac specifications

[megbold123]

Thank you for your advice but nothing helped

Mac OS Mojave 10.14

MacBook Pro 13.3 inch

2.3 GHz intel core i5

8GB 2133 MHz LPDDR3

Intel Iris Plus Graphics 640 1536MB

I am really stuck now, I genuinely have tried everything.

Thanks

[puzzlezaddict]

@megbold123 @banannalie and @ananyajainn  I've merged your posts into this master thread on the subject.

[megbold123]

Thank you!