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[Mac] Origin - Connection and Library Issues

by EA_Tom
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Original Post

Re: Origin still not working

★★★★ Novice

Can someone please help me I started to chat with someone on EA chat line and she told me to check the Proxys on my network. But no proxys were ticked so that was a waste of time then went back to chat with her and got disconnected and I can;t get back to chat.

This problem has been happening since Sunday and I can't get onto any of my games.

Message 41 of 184 (819 Views)

Re: Origin still not working

★★★★ Novice

@crownedjester09 I have been locked out of my game library since Sunday morning too. After speaking with several EA people via the chat, it seems that all Mac users are having difficulty accessing their game library. Still waiting on EA to provide an update to this huge problem.

 

In the meantime, please upload your Client Log file to this forum. Instructions are throughout the thread here.

 

Hopefully the more information they have, the quicker this all can be resolved.

 

EA, you owe us all an update!

Message 42 of 184 (789 Views)

Re: [Mac] Origin - Connection and Library Issues

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Hi, 

these are the logs I could find. Hope these help

Message 43 of 184 (782 Views)

Re: Origin still not working

★★★★ Novice
@crownedjester09 I've had this problem since sunday aswell! This is happening to basically all mac users, I'm pretty sure.
Message 44 of 184 (758 Views)

Re: [Mac] Origin - Connection and Library Issues

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@jennaaz It surely did work for me. I’m using the legacy version until the new client is fixed.
Message 45 of 184 (742 Views)

Re: [Mac] Origin - Connection and Library Issues

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@hvisegvsdkhfg oh, cool. How do we download that version?

Message 46 of 184 (737 Views)

Re: [Mac] Origin - Connection and Library Issues

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@breelah via the following link:
https://www.dm.origin.com/mac/download/legacy

However it will install another application called “Origin” (the same name as the new client).
You can therefore go to Applications and rename the Origin to something else. For example Origin_new (you don’t need to uninstall it)
After that you can install the legacy client and start using it instead.
Message 47 of 184 (732 Views)

Re: Origin still not working

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@breelah

I have supplied all info a few days ago.. 

Message 48 of 184 (714 Views)

Re: [Mac] Origin - Connection and Library Issues

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@hvisegvsdkhfg so it is showing all of the games, however they are all in 'paused repair' status. I cannot figure out how to get them to repair. Do you know how in this version?

Message 49 of 184 (716 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

is this an issue with an update to EA Origin client now pulling over https vs http?

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-using-HTTPS-for-Downloads/m-p/7989098?f...

 

 

Message 50 of 184 (710 Views)