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Re: [Mac] Origin - Connection and Library Issues

by fl1pp3rr
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Original Post

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice
@EA_Tom Thanks Tom, we purchased Sims 4 expansion bundle (Cats &Dogs) and haven't been able to download it over the weekend. Todays update will also not download but is prevent us from playing Sims. I do hope this issue is resolved sooner than later.

Message 81 of 180 (1,249 Views)

Re: [Mac] Origin - Connection and Library Issues

★ Apprentice

Please make sure you uncheck the auto update for Origin client and Games while you are installing the Legacy version of the Origin client.

Message 82 of 180 (1,223 Views)
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Re: [Mac] Origin - Connection and Library Issues

★ Apprentice

Legacy version for the Origin Client will fix the issue.
https://www.dm.origin.com/mac/download/legacy

Message 83 of 180 (1,222 Views)

Sims 4 Origin unable to update/No new game in game library

★★★★ Novice

Hi! I'm having 2 issues now with my Sims 4 game (I'm a Mac user)

 

1) My sims 4 along with its 2 expansion packs won't update, it always ends up saying "We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later." Even though my internet connection is good. I've tried looking at several threads including this one but when I took the advice it didn't change anything.

2) I bought a bundle of Island Living-Dine Out-Outdoor patio and they've yet to show up in my game lib even though I already received an email (with no product code). I tried accessing the games online rather than on my origin app but when it says "Play in Origin" I'm still expected to give a product code that I don't have. When I click "buy the game" it says that I already have the game in my library. I already spoke to someone on EA help and all they could tell me was basically a lot of people are having the same problem as me and that they're trying to address it.

 

I just want to know what it is really that is the problem and why I don't have my product code. I asked if I could get my product code but it seemed like that wasn't an option for solving the issue Frown 

 

HELP PLEASE! Frown

Message 84 of 180 (1,118 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★ Newbie

Hi there,

 

I purchased the Cats & Dogs expansion pack yesterday and it didn't appear in my game library. I clicked on "Show Game Details" then Expansion packs" and it said I had to still purchase it. When I click on that it says "Great news - you already have The Sims 4 Island Living. But you'll need the base game to access this content in your game library. You can purchase or just add it to your game library if you're an Origin Access member."  

I re-installed origin several times but it kept coming up with the same error code. I tried to update and repair the base game but it would come up with this error - 

"Download Error We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later."

 

I re-installed origin again and now Sims 4 game has deleted itself and it is saying "Your game library is currently empty." 

 

I am using Macbook OS X Yosemite and I am unable to update.

 

Please help!!

 

 

Message 85 of 180 (1,191 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Newbie
Message 86 of 180 (1,148 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

I tried using this method, and i still get error messages

Message 87 of 180 (1,141 Views)

Re: [Mac] Origin - Connection and Library Issues

★ Apprentice
@shoongalloway Legacy version for the Origin Client will fix the issue.
https://www.dm.origin.com/mac/download/legacy

Please make sure you uncheck the auto update for Origin client and Games while you are installing the Legacy version of the Origin client.
Message 88 of 180 (4,726 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

If I buy Island Living on the actual website, will it download through Origin Legacy, or will I still have to wait for EA to actually fix the current Origin in order to play.

Message 89 of 180 (1,116 Views)

[Sims 4] Sims crashing after 20 min of gameplay

★★★★ Newbie

Hey! I've done a TON of searching and haven't been able to find anything - wondering if anyone can help. My Sims 4 game keeps crashing unexpectedly about 20-30 min into gameplay. It does not seem triggered by any particular thing, the game runs great until it crashes, and it gives no warnings. I have no CC or mods and currently have Sims 4 + Parenting, Cats and Dogs and Spa Day.

 

I'm having a possibly related and concurrent issue that I cannot repair or update my game - every time I try, it makes no progress in verifying files and after a few seconds says "We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later." 

 

Things I've tried that have not been effective:

- Clearing out my Sims document folder (erased ALL my saved games - broke my heart - and did NOT change the error)

- Redownloading Origin

- Running diagnostic on my disk / "repairing" my disk

- Ensuring I have no weird proxies or connectivity issues

- Cleared my cache file by restarting

- Moved my options file to the desktop (that's before I did the whole document clearance thing)

- Restarted my computer about 350 times

- Cleared space off my harddrive to where I now have about 35 GB free

- Every other thing that's in a list somewhere that I can't remember

 

I'm running Yosemite OSx version 10.10.5 on a mid-2012 MacBook Air. It doesn't have trouble running anything else but the Sims, though I don't play any other games on it. 

 

Any ideas? Appreciate it.

Message 90 of 180 (1,107 Views)