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Re: [Mac] Origin - Connection and Library Issues

by sevillaab
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Original Post

Accepted Solution

[Mac] Origin - Connection and Library Issues

[ Edited ]
Community Manager

We're investigating reports of Origin being unable to connect or load the game library on Mac


 

If you have either of these problems we'll check it out via your log files. 

 

The logs are in the following folder: ~/Library/Application Support/Origin/Logs/. The ~ is the home directory.


Here's how you gather logs:

  1. Hit Cmd+Shift+G in the Finder and enter ~/Library/
  2. Navigate to Application Support/Origin/Logs to find the Origin logs
  3. Attach the files in the Logs folder to this thread

For Origin Installation Logs

  1. Go to the installation folder of the game they are trying to install
  2. Select the __Installer folder
  3. Attach the file InstallLog to this thread

Please attach your logs to this thread to help us investigate.

 

 

Thanks!

--Tom

Message 1 of 180 (5,170 Views)

Accepted Solution

Re: [Mac] Origin - Connection and Library Issues

★ Apprentice
@shoongalloway Legacy version for the Origin Client will fix the issue.
https://www.dm.origin.com/mac/download/legacy

Please make sure you uncheck the auto update for Origin client and Games while you are installing the Legacy version of the Origin client.

View in thread

Message 88 of 180 (4,811 Views)

All Replies

Re: [Mac] Origin - Connection and Library Issues

@willsjane @crownedjester09 @SleazyLucky and @LWinn97  As you're all experiencing some form of this issue, EA would love to be able to read your Origin logs.  EA_Tom has provided instructions for gathering them in the above post; you can attach them directly to a post.

 

It would be a great help if you could provide the logs.  This thread will be updated with any news as well.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 180 (5,131 Views)

Re: [Mac] Origin - Connection and Library Issues

[ Edited ]
★★★★ Novice

I’ve attached my log (“unable to connect to Origin servers” issue)

Message 3 of 180 (5,123 Views)

Re: All games missing from My Games on Origin

★★★★ Novice

Can't find the installer folder

Message 4 of 180 (5,110 Views)

Re: All games missing from My Games on Origin

★★★★ Novice

Two of the file won't attach. Also were do i find the installer

Message 5 of 180 (5,107 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

Here is my log

Hope we can fix it soon Q-Q

Message 6 of 180 (4,974 Views)

Re: [Mac] Origin - Connection and Library Issues

Community Manager

Thanks for attaching your logs! I'll forward these so our team can investigate the issue.

--Tom

Message 7 of 180 (4,967 Views)

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

Is my file even uploading ive tried like 5 times sorry

Message 8 of 180 (4,957 Views)

Re: [Mac] Origin - Connection and Library Issues

Community Manager

@jennaaz 

 

Yep. It's uploaded. You're all good :-)

--Tom

Message 9 of 180 (4,933 Views)
Highlighted

Re: [Mac] Origin - Connection and Library Issues

★★★★ Novice

I'm pretty sure my problems match the criteria, I use Origin for a Macbook OS X Yosemite (I'm unable to upgrade to High Sierra, or even El Captain as I don't have the means to purchase an external hard drive to back up my computer to Time Machine) and I'd just like an EA worker to hear my concerns and possibly respond to them. Sims 4 has been running smoothly and opening easily through the Origin client until I purchased the "Vampires Game Pack" last night. It didn't download instantly, as when I opened Sims the game pack icon was still grey. But it was in the purchase history and on the Origin website it said I did indeed own the Vampires pack. In the Origin client it said I needed the base game to use the pack, but the base game was in my library. I tried to repair and update my Sims 4 game, I uninstalled and reinstalled Origin using the easy and hard way, but then my game library had nothing in it. I hate to sound so needy but I was really looking forward to playing something I spent 20 dollars for.

Message 10 of 180 (4,902 Views)