July 2019 - last edited July 2019
We're investigating reports of Origin being unable to connect or load the game library on Mac
If you have either of these problems we'll check it out via your log files.
The logs are in the following folder: ~/Library/Application Support/Origin/Logs/. The ~ is the home directory.
Here's how you gather logs:
For Origin Installation Logs
Please attach your logs to this thread to help us investigate.
Solved! Go to Solution.
@willsjane @crownedjester09 @SleazyLucky and @LWinn97 As you're all experiencing some form of this issue, EA would love to be able to read your Origin logs. EA_Tom has provided instructions for gathering them in the above post; you can attach them directly to a post.
It would be a great help if you could provide the logs. This thread will be updated with any news as well.
I'm pretty sure my problems match the criteria, I use Origin for a Macbook OS X Yosemite (I'm unable to upgrade to High Sierra, or even El Captain as I don't have the means to purchase an external hard drive to back up my computer to Time Machine) and I'd just like an EA worker to hear my concerns and possibly respond to them. Sims 4 has been running smoothly and opening easily through the Origin client until I purchased the "Vampires Game Pack" last night. It didn't download instantly, as when I opened Sims the game pack icon was still grey. But it was in the purchase history and on the Origin website it said I did indeed own the Vampires pack. In the Origin client it said I needed the base game to use the pack, but the base game was in my library. I tried to repair and update my Sims 4 game, I uninstalled and reinstalled Origin using the easy and hard way, but then my game library had nothing in it. I hate to sound so needy but I was really looking forward to playing something I spent 20 dollars for.