[MAC] Sims 4 Not Updating/Servers Unavailable

[krazychic02]

I've been dealing with this issue for a few months now. First my Sims 4 game said it needed an update, yet when I tried to do so, it said something like "you aren't connected, try again later, blah blah blah". I am definitely connected to the internet so it isn't that. I went through all of those solutions to no avail. That started in June and it is now August. I have since updated my computer and it still wasn't solved. I decided to try and do the Origin reset thing and re install the latest version. Now it says "Origin servers temporarily unavailable. Apologies for the inconvenience, we’re currently unable to retrieve your list of games. Please reload and try again." Have tried everything and nothing works.

[puzzlezaddict · Accepted solution]

@krazychic02  Are you running OS X Yosemite?  (If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.)  The current version of Origin doesn't work in Yosemite, but you can download a legacy version instead.  First though, do a clean uninstall to remove all traces of the existing Origin install from your computer.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

[puzzlezaddict · Accepted solution]

@krazychic02  Are you running OS X Yosemite?  (If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.)  The current version of Origin doesn't work in Yosemite, but you can download a legacy version instead.  First though, do a clean uninstall to remove all traces of the existing Origin install from your computer.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...