Lost connection to the server.

[kylienewman1]

I downloaded the sims 3 and every time I go to play it says it has a connection problem

[EA_Darko · Accepted solution]

@kylienewman1 Sorry to see that you are having issues with your game, can you take a couple of minutes to go through the steps in the connection troubleshooting which you can find here:  https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It is also worth disabling your anti-virus and launching the game after to see if it works, if it does you then need to add both Origin and the game to your list of exceptions.

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

@kylienewman1 Sorry to see that you are having issues with your game, can you take a couple of minutes to go through the steps in the connection troubleshooting which you can find here:  https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It is also worth disabling your anti-virus and launching the game after to see if it works, if it does you then need to add both Origin and the game to your list of exceptions.

Let me know how you get on.

Darko