Issues downloading free Sims 4 [ Edited ]

[MelanieR92]

It's showing up in My Game Library, but I'm unable to play it. I'm a newbie, so maybe I'm missing something super obvious, but I don't know what to do. There's no "play" button and clicking on the icon does nothing. Do I have to sign up/pay for a basic membership package first? I only signed up because this was supposed to be free

[rickbearcat]

@MelanieR92 

If you tried downloading or did download the game on the 28th of May after 12:00:01 am that is when the game went from free to get/own to buy from the store.  If this is a true statement, then you now must purchase the game.  I am sorry if you did miss the deadline.  Best to you.

[EA_Mai]

Hi @MelanieR92,

If you added the game to your Library during the promotion period, you should be able to download it now as many times as you need for free.

Make sure you are using the Origin Client when you want to download the game. If you don't have the Origin Client installed in your computer, you can get it here: https://www.origin.com/irl/en-us/store/download

Cheers,
-Mai

[MelanieR92]

I've downloaded that four times and nothing happens.

[puzzlezaddict]

@MelanieR92  Just to confirm, you're trying to download Sims 4 through the Origin app, not the website, and that's where clicking on the Sims 4 logo does nothing?  Do you see any options listed if you right-click on the icon instead?  Are you running Windows or macOS?  And please confirm that you're using a computer, not a tablet or other similar device.

You can also try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/