Help us improve Answers HQ! Take Survey No, Thanks

Internet connectivity issue

by gamer230901
Reply

Original Post

Highlighted
Accepted Solution

Internet connectivity issue

[ Edited ]
★★★ Newbie

Hey today only I download FIFA 19 DEMO

My internet speed is fine and origin is also online

But when I am launching FIFA19 it says Your computer is not connected to the internet

I have included the ss

Please help

Thanks

 

[Edit: caps lock from title removed]

Message 1 of 7 (573 Views)

Accepted Solution
Highlighted

Re: Internet connectivity issue

Community Manager
Please try the steps from this link: http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/501929

They should help you identify and rectify the issue.

View in thread

Message 4 of 7 (505 Views)

All Replies
Highlighted

Re: Internet connectivity issue

Community Manager

@gamer230901 Have you ensured that your anti-virus and firewall are not blocking it? 

 

Generally this error points to a simple enough fix, checking your security settings and ensuring that you have not blocked Origin or the game is the most likely solution. 

Message 2 of 7 (536 Views)
Highlighted

Re: Internet connectivity issue

★★★ Newbie

it's not working, I have disabled all 4 shields of avast; turned off every firewalls of Win Def. Still same pop up

Message 3 of 7 (519 Views)
Highlighted

Re: Internet connectivity issue

Community Manager
Please try the steps from this link: http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/501929

They should help you identify and rectify the issue.
Message 4 of 7 (506 Views)
Highlighted

Re: Internet connectivity issue

★★★ Newbie

Everytime ea support prefers to trouble shooting guide and it never works . I cant enjoy the game anymore . Lats update * everything

Message 5 of 7 (409 Views)
Highlighted

Re: Internet connectivity issue

★★★ Newbie

After installing Origin, the website pictures would not load (it just sat there with the screen blinking grey after logging in). I then solved this problem by uninstalling it and then unchecking the auto-update box at the beginning of the new installation.

Message 6 of 7 (233 Views)
Highlighted

Re: Internet connectivity issue

Community Manager

Hey @H4wkeye1301 if that issue occurs again then you can generally fix it by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 7 of 7 (217 Views)
Twitter Stream