Installation Error

[Emalee0917]

So I downloaded it. But when I went to my library, it said install. So I clicked it and it gave me an installation error

[EA_Darko · Accepted solution]

If you are seeing no information @tomi1231235 and just white boxes then clearing the Origin Cache should fix your issue in just a couple of minutes.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[tomi1231235]

I download it as well but i only have problem with entering the client. It's just a white page

[EA_Darko · Accepted solution]

If you are seeing no information @tomi1231235 and just white boxes then clearing the Origin Cache should fix your issue in just a couple of minutes.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko]

Sorry to hear that you are having issues @Emalee0917. Can you share the exact error message that you are receiving when the issue occurs?

The more info we have the better we can help you.

Darko