I sent a report but my account is still inaccessible

[ElipticsX_]

Hello,

My account cannot be accessed. I cannot log in because Origin shows an error when I try to log in that says "Your account has been disabled. Your account has been blocked from this product due to a violation of EA's User Agreement". My account was banned a few weeks ago for no reason when I played a game and I've sent a report to EA about it. The report has been replied and is now saying that it has been fixed (Shown in image). But when I try to log in, I can't because EA has blocked my account. Could you guys help me out please?

Thanks

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @ElipticsX_.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @ElipticsX_.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko