I couldn't get the code.

[Qiaolingwei]

I tried to change the password, but I couldn't get the code.

[Retro-Pathfinder · Accepted solution]

You can reach an EA Advisor via EA Help:

https://help.ea.com/en/contact-us/

Start your contact by doing the following:

1. Select your region
2. Log in
3. Select Contact us

TIP: contact methods available to you such as Phone, Email, Chat or Answers HQ, depend on which Topic and Issue you select. It is important to select the correct situation for your problem type as detailed in the below examples:

• Manage my account - account information is considered personal and private and will need to be reviewed via a live contact. Select this Topic if you need to speak to an EA Advisor about an account issue.
  
  
• Find a missing game - on which account your games are registered is also consider personal and private information. This Topic will also be handled by an EA Advisor.
  
  
• Game information - tips and questions about games can be answered by the community. Who better to ask then the biggest fans of our games? 
  
  
• Report a bug - bugs are fixed by our developers, not by our EA Advisors. You therefore won't be able to speak to someone directly about bugs.

[Qiaolingwei]

My account was stolen, but I couldn't change my password because I couldn't get the validator

[Retro-Pathfinder · Accepted solution]

You can reach an EA Advisor via EA Help:

https://help.ea.com/en/contact-us/

Start your contact by doing the following:

1. Select your region
2. Log in
3. Select Contact us

TIP: contact methods available to you such as Phone, Email, Chat or Answers HQ, depend on which Topic and Issue you select. It is important to select the correct situation for your problem type as detailed in the below examples:

• Manage my account - account information is considered personal and private and will need to be reviewed via a live contact. Select this Topic if you need to speak to an EA Advisor about an account issue.
  
  
• Find a missing game - on which account your games are registered is also consider personal and private information. This Topic will also be handled by an EA Advisor.
  
  
• Game information - tips and questions about games can be answered by the community. Who better to ask then the biggest fans of our games? 
  
  
• Report a bug - bugs are fixed by our developers, not by our EA Advisors. You therefore won't be able to speak to someone directly about bugs.