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Re: I cant install Sims 4

by foxaky
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I cant install Sims 4

[ Edited ]
★★★★ Newbie

Ive bought sims 4 since June 2018 and now that i have new laptop i cant re install my sims 4 game. I am able to download origin but when i try to install sims4 an error screen appears. The number of the error is Error: 327684:1

 

I'll attach the two messages that appear 

 

Ive tried everything that i could find and it didnt work . And yeah of course ive tried uninstalling and reinstalling origin multiple as well as many other common technics ive seen around  

 

extra information: i have windows 10 , a core i3 (i dont know if any of that helps in any way)

Message 1 of 3 (171 Views)

Accepted Solution

Re: I cant install Sims 4

@foxaky  Thanks for the screenshots; they make things much easier.  The first error is due to a missing or corrupted Microsoft 2010 Visual C++ redistributable package.  It comes in both x86 and x64 versions.  Go to Settings > Apps and uninstall both, if you have them (only the 2010 versions though).  Then download new ones from Microsoft:

 

https://www.microsoft.com/en-us/download/details.aspx?id=5555

https://www.microsoft.com/en-us/download/details.aspx?id=14632

 

If you get another VC++ error—I think the other one's code is 1603—repeat the same process, except for the 2013 versions.

 

https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

I'm not totally sure what causes the second error, but sometimes it goes away on its own.  Other times, it helps to clear Origin's cache.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 3 (159 Views)

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Re: I cant install Sims 4

@foxaky  Thanks for the screenshots; they make things much easier.  The first error is due to a missing or corrupted Microsoft 2010 Visual C++ redistributable package.  It comes in both x86 and x64 versions.  Go to Settings > Apps and uninstall both, if you have them (only the 2010 versions though).  Then download new ones from Microsoft:

 

https://www.microsoft.com/en-us/download/details.aspx?id=5555

https://www.microsoft.com/en-us/download/details.aspx?id=14632

 

If you get another VC++ error—I think the other one's code is 1603—repeat the same process, except for the 2013 versions.

 

https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

I'm not totally sure what causes the second error, but sometimes it goes away on its own.  Other times, it helps to clear Origin's cache.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (160 Views)
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Re: I cant install Sims 4

★★★★ Newbie
thank you so much for this ive been trying to fix this with tricks for hours :3
Message 3 of 3 (123 Views)