I cant install Sims 4 [ Edited ]

[foxaky]

Ive bought sims 4 since June 2018 and now that i have new laptop i cant re install my sims 4 game. I am able to download origin but when i try to install sims4 an error screen appears. The number of the error is Error: 327684:1

I'll attach the two messages that appear 

Ive tried everything that i could find and it didnt work . And yeah of course ive tried uninstalling and reinstalling origin multiple as well as many other common technics ive seen around  

extra information: i have windows 10 , a core i3 (i dont know if any of that helps in any way)

[puzzlezaddict · Accepted solution]

@foxaky  Thanks for the screenshots; they make things much easier.  The first error is due to a missing or corrupted Microsoft 2010 Visual C++ redistributable package.  It comes in both x86 and x64 versions.  Go to Settings > Apps and uninstall both, if you have them (only the 2010 versions though).  Then download new ones from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=5555

https://www.microsoft.com/en-us/download/details.aspx?id=14632

If you get another VC++ error—I think the other one's code is 1603—repeat the same process, except for the 2013 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=40784

I'm not totally sure what causes the second error, but sometimes it goes away on its own.  Other times, it helps to clear Origin's cache.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[puzzlezaddict · Accepted solution]

@foxaky  Thanks for the screenshots; they make things much easier.  The first error is due to a missing or corrupted Microsoft 2010 Visual C++ redistributable package.  It comes in both x86 and x64 versions.  Go to Settings > Apps and uninstall both, if you have them (only the 2010 versions though).  Then download new ones from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=5555

https://www.microsoft.com/en-us/download/details.aspx?id=14632

If you get another VC++ error—I think the other one's code is 1603—repeat the same process, except for the 2013 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=40784

I'm not totally sure what causes the second error, but sometimes it goes away on its own.  Other times, it helps to clear Origin's cache.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[foxaky]

thank you so much for this ive been trying to fix this with tricks for hours :3