I cant find my product code for fifa 20

[papamagnoom]

When I received the email and  receipt of purchase there wasn't any product code provided to me. Now I'm bunned from EA Games for no reason or reasons that I'm not aware and I want to make a new account to continue playing FIFA 20. To do so I'm asked to provide the product code and I don't have it. How can I redeem the code Nbr. of my purchase?