I cannot download the game <a way out> in my game list, I need your help!

[nishizhendeniupi]

Hello team,

I am from China . I can not download <a way out> in my origin store, I have EA play pro.When I tried to add it into my game list, it said error. I want to play this game with my wife. 

Please tell me how to download it when you got my question.

Thank you very much!

[Rotblut]

Hey @nishizhendeniupi,

in my Origin Client, i clicked on Try it First and it downloaded immediately.

You maybe also want to try this?

Good Luck

[nishizhendeniupi]

I tried it, and it said there was an error. I think maybe there is something wrong with my network. But I have been trying a few days, sometimes it said I need change to Germen store,but I am in China. I don't know why it happens like this.

[Rotblut]

@nishizhendeniupi i sent you a friend reqest om Origin let see if it's in your library. Please accept it you can remove me later!

[x--Fusi--x]

@nishizhendeniupi Are you sure it is not a child account? The game is only available from the age of 18. Or is it possible to change your home region with the help of VPN?

[nishizhendeniupi]

@x--Fusi--x hi Fusi, I am sure my id is approved to play this game. And I have an authority to download this game, I didt not try to use vpn to change my ip to Germany because I do not have it. : (

[EA_Darko]

What is the error message that you are seeing @nishizhendeniupi?

Darko

[nishizhendeniupi]

it said I need refresh my store and change my store to Germany. Then I click it to change to Germany, it still said I need refresh it and go to German store.

[EA_Darko]

Hey @nishizhendeniupi have you set your store to Germany while living in another country?

Darko

[nishizhendeniupi]

@EA_Darko No,I have never been to Germany or German origin store.