Why can't I buy Sims 4 Realm of Magic? Every time I try and buy it, it says error. I've tried multiple times and it ends up the same. I tried logging out and back in and I even restarted my computer.
Sorry to hear that you are having an issue @jEccels.
Can you let me know the error message that you are seeing?
Are you seeing the issue on the Origin app or the website, if you have not already can you try the purchase on both to see if you see the same error message.
I Have tried on the app and the website, both say the same thing as below:
An error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-client/offerEntries?storeId=Store-O... 400 (Bad Request)]
Hey @jEccels the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.