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I can't purchase Sims 4 Realm of Magic!! Help!

by jEccels
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Original Post

I can't purchase Sims 4 Realm of Magic!! Help!

★★★★ Novice

Why can't I buy Sims 4 Realm of Magic? Every time I try and buy it, it says error. I've tried multiple times and it ends up the same. I tried logging out and back in and I even restarted my computer.

Please help!

Message 1 of 5 (153 Views)

Re: I can't purchase Sims 4 Realm of Magic!! Help!

Community Manager

Sorry to hear that you are having an issue @jEccels.

 

Can you let me know the error message that you are seeing?


Are you seeing the issue on the Origin app or the website, if you have not already can you try the purchase on both to see if you see the same error message.


Darko

Message 2 of 5 (120 Views)

Re: I can't purchase Sims 4 Realm of Magic!! Help!

★★★★ Novice

I Have tried on the app and the website, both say the same thing as below:

 

Whoops!
An error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-client/offerEntries?storeId=Store-O... 400 (Bad Request)]

Message 3 of 5 (113 Views)

Re: I can't purchase Sims 4 Realm of Magic!! Help!

Community Manager

Hey @jEccels the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 4 of 5 (87 Views)

Re: I can't purchase Sims 4 Realm of Magic!! Help!

★★★★ Novice

Hi, I have exactly the same problem.  Did you get a fix for this?

Message 5 of 5 (41 Views)