‎I can't login please help me‎

by iAoyAo
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‎I can't login please help me‎

★ Apprentice

I didn't play the game a few days ago, but when I logged in, I was prompted: I can't log in, please try again later. then,I contact by email, email reply

<As part of our efforts to help protect the security of your account, log in access to your EA account has been temporarily disabled. We have taken this step as we have detected suspicious activity on your account during on-going standard systems analysis. During this period you will not be able to log in to your EA account or the online portions of our games. We apologize for any inconvenience this may cause you and hope you will understand that we are taking this action to better protect your personal data.>

I don't know who logged into my account.

Now,I am the owner of the account. And my Battlefield 5 can't use online games. help me plz. Have nice day! 

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Re: ‎I can't login please help me‎

Community Manager

@iAoyAo 

 

The choices available are determined by your choices during the 'Contact Us' process.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Re: ‎I can't login please help me‎

Community Manager

@iAoyAo 

 

Please allow us some time to attend to your current support cases relating to this, thanks.

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Message 2 of 5 (381 Views)

Re: ‎I can't login please help me‎

★ Apprentice
@EA_Barry Dear Barry,Thank you! Thank you very much !The days without Battlefield 5 are disheartening,I will be full of expectations and be grateful. I love this game and EAgame
Message 3 of 5 (365 Views)

Re: ‎I can't login please help me‎

★ Apprentice
@EA_Barry How to contact online customer service? I only have the ‘mail’ option
Message 4 of 5 (350 Views)

Re: ‎I can't login please help me‎

Community Manager

@iAoyAo 

 

The choices available are determined by your choices during the 'Contact Us' process.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

barry.png
Message 5 of 5 (298 Views)