I can't buy things.

by cache06
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Original Post

Accepted Solution

I can't buy things.

★★★★★ Newbie

Just says the servers are down when I try to buy things also.

Message 1 of 4 (396 Views)

Accepted Solution

Re: I can't buy things.

Community Manager

Hey @Kushcomatized, can you try removing your payment methods associated with your Origin account and then on the checkout pager re-enter it.

 

If the issue remains then for account and billing issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png

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Message 4 of 4 (351 Views)

All Replies

Re: I can't buy things.

Community Manager

Hey @cache06 are you still seeing an issue?

 

If so can you let me know on what platform you are having this issue. The more info we have the better we can help.

 

Darko 

Darko.png
Message 2 of 4 (375 Views)

Re: I can't buy things.

★ Novice
@cache06 I have this problem when i try to buy things in store it comes back with check out error but all ea want to do is send you off to wait for the problem to sort it self out, told me to wait 24 hrs but I've been waiting 72 already, looks like ea help dont want to help any more
Message 3 of 4 (354 Views)

Re: I can't buy things.

Community Manager

Hey @Kushcomatized, can you try removing your payment methods associated with your Origin account and then on the checkout pager re-enter it.

 

If the issue remains then for account and billing issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 4 of 4 (352 Views)