I can't access Origin, it only shows loading grey boxes

[Lahdeia]

Ok it did not work. I have a windows 10 pc. I did the steps exactly and all that happened was origin updated, but there are still just grey boxes. I can still play my sims4 though

I do not want to have to delete it and reinstall it again. takes to long to reload everythinh

[EA_Darko]

Great to hear that you got it sorted @lLikeRainBows.

Darko

[EA_Darko]

Hey @Lahdeia can you try the steps below to see if they help.

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[Foxo82]

I tried every step in this conversation and previous too on this site and nothing helped yet. Tried clearing cache multiple times, running as administrator, reinstalling origin, unticked options, deleted files and everything else. Nothing helped. Still grey boxes on both, the origin app and origin site too. Everything else is going fine. Is there anything else I can try?

[suceress]

Did you get the latest update? The latest update seems to have fixed the issue for me. It may also have something to do with my ISP no longer throttling my connection, but I was able to load the update quickly & now Origin is working properly.

I hope you will get it straightened out soon.

[Lahdeia]

Im just going to leave it alone. I have the sims4 legacy and i dont want anything else to mess up. This happens everytime maxis sends an update

[Snarpers]

Hi!

Is there an article about how to reset Origin on a PC? I tried to download the reset tool that is referenced on this article, but I couldn't find "resetorigin.zip" and I was thinking that might be since I'm playing on a PC?

https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/ 

[bewaurenge]

@EA_Darko thank you..my problem is fixed now after i cleared the cache for third time. I really appreciate it

[EA_Darko]

Great to hear that you got it sorted @bewaurenge.

Darko

[Lahdeia]

I just wanted to let you know my origin started working again without me having to uninstall and reinstall it

  Thanks for your help 

UPDATE: There was another update and its doing it again. Only this time I brought a new expansion pack. I went online and added the product code on Origin.com. not sure if it will still down load but ill see