I can't access Origin, it only shows loading grey boxes

[maven3235]

I have uninstalled and reinstalled Origin multiple times but it still won't load and I can't play Sims 4. I've tried looking for answers but none that I have found worked on my MacBook Pro. I'm able to sign into Origin but there's only loading grey boxes that show up. I was able to sign into Origin on the website and it works fine, but its when I launch Origin when it doesn't work. Any help will be much appreciated, I'm not very tech savvy and I'm not sure if there's anything else I can do. 

[EA_Darko · Accepted solution]

There is no need to uninstall Origin @maven3235.

You just need to follow the steps exactly as laid out. If doing so makes no difference then can you try resetting Origin on your Mac using the steps here: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

Darko

[EA_Darko]

Good news @maven3235, clearing the Origin cache should get you sorted in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[maven3235]

@EA_Darko  I do not have a PC, I have a MacBook Pro laptop.

[EA_Darko]

Sorry about hat @maven3235, thought I'd copied the PC rather than Mac steps and when I went in to check realised that I had saved over the Mac steps with the PC ones.

You can clear the Origin Cache on Mac by following the steps below:

Open your local hard drive.

Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.

Open the Library folder.

You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.

Open the Application Support folder, then open the Origin folder.

Delete the DownloadCache folder.

Empty your Trash.

Log in to the Origin client and check for your games in My Game Library

Let me know if it works.

Darko

[maven3235]

@EA_Darko Do i need to uninstall origin, then go and delete the DownloadCache folder? I logged off origin then went in and deleted the file, but when I went back to sign in it continued the grey boxes. Also is there suppose to be no files in the DownloadCache folder? 

[EA_Darko · Accepted solution]

There is no need to uninstall Origin @maven3235.

You just need to follow the steps exactly as laid out. If doing so makes no difference then can you try resetting Origin on your Mac using the steps here: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

Darko

[maven3235]

OMG Thank You so much @EA_Darko !!!! After following the steps in the link you provided it's working!!! I can't thank you enough!!!

[EA_Darko]

Great to hear that you got it working @maven3235, enjoy your game.

Darko

[apmurray69]

Had the same issue (on a PC - Windows 10). The PC steps fixed things - Thank you!

[EA_Darko]

Great to hear that they helped @apmurray69 and sorry for not seeing your post sooner.

Enjoy your gaming.

Darko