Re: I can not login to my account

by EA_Darko
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Original Post

I can not login to my account

★ Novice

Hello, I recently had this error, to be exact, just yesterday when I changed my password, and for some reason 3 hours later I try to play "Apex Legends" but I did not load and I thought it was an error of the exe. So he directed me to Origin to open it from the library, he asked me to login, since he had changed my password and when he logged in, only the interface on the right and above appeared, he could search for games but I could not inspect or change anything in my account, nothing it was as if it were not in my account, as if I had not logged in, it did not show me the games and when I tried to click to play this error appeared: Login error. The login is not available. Try again later. Please, I need help, thanks.

 

By the way, I've also uninstalled Origin, use a cache cleaner, create an account but nothing.

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Re: I can not login to my account

Community Manager

That's an odd one @SrGansito, can you go ahead and clear the Origin cache to see if it helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.


Darko

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