July 23 cottage living not downloading

[shanzopanzo_x]

Omg you're a star!!! I have just cancelled my pre order and bought it again and it is downloading THANK GOODNESS what a waste of 2 hours 😭

[Miave31]

They tweeted about it and say they are working on it, so just be patient and soon, you will be living your cottage dreams

[atu27]

@hermagnumopus the same,never again,instead of playing, great disappointment and stress

[Melmel2011]

Just give them time. They are working on a fix, however I'm a very impatient lol

[TheWolfsMoon133]

I had this same problem (there being a big download button but it not doing anything) and had to close Origin using task manager. Just closing Origin myself didn't work. But when I opened it again after closing with task manager the download started instantly

[jedevo]

@Szczepionka This got it downloading, thank you!

[HeavenlyPlumbob]

@FarmerLin yes thankyou! I did the same thing, but when I click download, it doesn't do anything. help please!

[hermagnumopus]

Some preorders don't seem to able to be cancelled. I payed for mine through paypal. My credit card was never charged. The circumstance could be different for different buyers depending on the method of payment. I am sure EA will resolve the issue in time. But for those of us who don't want to wait, you can go to your purchase history through the Origin menu, then you can choose to cancel your order. Again, I want to state that for me personally, my card was never charged for the order in the first place. Which made cancelling on my end a no brainer. It could be different for everyone and you risk losing the preorder goodies with this method, so use at your own risk

[EA_Cade · Accepted solution]

Hey all, 

There is a thread on this issue over in the Sims 4 board here with an update from the Sims team. 

I'm going to go ahead and lock this post now, please use the thread above for updates on this. 

Thanks!

[yoblack]

I purchased this game yet I cannot download it.  How do I get to the download page?