I am trying to install the sims 4 but it keeps saying resuming

[Adamgamer2018]

when it does this it does not install anything and it won't  let me cancel the download

[EA_Darko · Accepted solution]

Hey @Adamgamer2018 generally this issue can be fixed easily enough.

Clearing the Origin Cache or resetting Origin should get you sorted in no time.

If on a Mac you can reset Origin by following the steps here: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

If on PC you  can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[FCF97]

@Adamgamer2018 Hello, are you on windows or mac? 

[EA_Darko · Accepted solution]

Hey @Adamgamer2018 generally this issue can be fixed easily enough.

Clearing the Origin Cache or resetting Origin should get you sorted in no time.

If on a Mac you can reset Origin by following the steps here: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

If on PC you  can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko