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Re: I Cant add my friend to contacts in origin Apr19

by The_Hammer_Dust
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I Cant add my friend to contacts in origin Apr19

★★ Newbie

Hi

 

I've been trying to add my friend on origin and Anthem for about an hour on PC

Both of us can see each others profiles and have click on send invite.

There is no on screen conformation of invite sent nor any email confirming it

Tried several time from both ends.

 I have also tried ...

loging out of both app and web

reinstalling app

doing a little dance

 

all for nothing

 

any ideas

 

we are trying to play Anthem

 

Cheers

 

Ed

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Re: I Cant add my friend to contacts in origin Apr19

Community Manager

Sorry to hear that you are having issues @The_Hammer_Dust.

 

Can I ask if you and your friend use the same router and/or ISP? I've seen some odd issues of late in relation to certain ISPs and routers causing issues with the friend's list. If you could set your mobile phone as a hot spot and connect to see if you can send or receive the request that would be great.


Let me know if you can and if so what happens.


Darko

 

 

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Re: I Cant add my friend to contacts in origin Apr19

Community Manager

Sorry to hear that you are having issues @The_Hammer_Dust.

 

Can I ask if you and your friend use the same router and/or ISP? I've seen some odd issues of late in relation to certain ISPs and routers causing issues with the friend's list. If you could set your mobile phone as a hot spot and connect to see if you can send or receive the request that would be great.


Let me know if you can and if so what happens.


Darko

 

 

Message 2 of 6 (144 Views)
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Re: I Cant add my friend to contacts in origin Apr19

★★ Newbie

I dont think it is the same router or isp as my friend was trying from Scotland and I was trying from Vancouver.

 

I appruciate we may have been on different servers but we could see each others profiles and this is what online play is all about.

 

The lack of conformation at either end makes me wonder if something is broken

 

Ill try the wifi hotspot but wont be by my computer for a couple of days

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Re: I Cant add my friend to contacts in origin Apr19

Community Manager

I tried adding friends there and had no issues @The_Hammer_Dust and recently I have seen a couple of people not being able to do so due to their network. They had no issues when using a different connection but at home the issue remained.

 

Darko

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Re: I Cant add my friend to contacts in origin Apr19

★★ Newbie

I just logged in for the first time since the weekend and my friend is now added. Did it maybe take 48 hours?
Don't get me wrong I am happy its happened but, I got no notification of the add on my email or my origins account or the friend request which seems abit odd.

Anyway all is good

 

Cheers

 

Ed

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Re: I Cant add my friend to contacts in origin Apr19

Community Manager

Great to hear that it is working now @The_Hammer_Dust.

 

Enjoy your gaming and if the issue occurs again let me know.


Darko

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