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How long to recieve a game that disappeared from my game library

by Vulfyy
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How long to recieve a game that disappeared from my game library

★★★★ Novice

I managed to speak to someone and they said that they will do it but how long will the process usually take?

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Re: How long to recieve a game that disappeared from my game library

Community Manager

Hey @Vulfyy 

 

Since you've said that you've already spoken to our live support, I took a quick look at your cases.

 

I know that your problem concerns missing games on your account, but in this particular scenario it still should be send to our Terms of Service team. I would recommend contacting them directly and explaining the situation. You can follow the steps listed in this article.

 

/Ataashi 

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Message 2 of 3 (58 Views)

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Re: How long to recieve a game that disappeared from my game library

Community Manager

Hey @Vulfyy 

 

Since you've said that you've already spoken to our live support, I took a quick look at your cases.

 

I know that your problem concerns missing games on your account, but in this particular scenario it still should be send to our Terms of Service team. I would recommend contacting them directly and explaining the situation. You can follow the steps listed in this article.

 

/Ataashi 

Message 2 of 3 (59 Views)

Re: How long to recieve a game that disappeared from my game library

★★★★ Novice

Thank you, I've done so what you have said and I'll be patient for a reply Standard smile

Message 3 of 3 (53 Views)