How long to recieve a game that disappeared from my game library

[Vulfyy]

I managed to speak to someone and they said that they will do it but how long will the process usually take?

[EA_Ataashi · Accepted solution]

Hey @Vulfyy 

Since you've said that you've already spoken to our live support, I took a quick look at your cases.

I know that your problem concerns missing games on your account, but in this particular scenario it still should be send to our Terms of Service team. I would recommend contacting them directly and explaining the situation. You can follow the steps listed in this article.

/Ataashi 

[EA_Ataashi · Accepted solution]

Hey @Vulfyy 

Since you've said that you've already spoken to our live support, I took a quick look at your cases.

I know that your problem concerns missing games on your account, but in this particular scenario it still should be send to our Terms of Service team. I would recommend contacting them directly and explaining the situation. You can follow the steps listed in this article.

/Ataashi 

[Vulfyy]

Thank you, I've done so what you have said and I'll be patient for a reply