How do I clean the Origin cache files?

[yarbdoc345]

 I am trying to clean my sims cache but it says windows photo gallery can not  open, file format not supported ? What can I do ? Thanks

[Straatford87 · Accepted solution]

Here's how you can clear the cache on Origin, or any of your other consoles:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games

[IIPrest0nII]

Hello @yarbdoc345

To clean Origin cache:

Note: This will temporarily remove any downloaded material from your Origin cache. The material will be redownloaded when you start Origin again, but if you want to back it up, we have provided steps to do so. You may wish to back up rather than redownload if your Internet connection is slow or limited in some way.

1. Completely exit Origin by clicking File > Exit.
2. On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin
3. If you have previously downloaded material that you would like to back up:
   1. Right-click the cache folder and choose Rename.
   2. Rename this folder to something like cache.BAK.
4. If you do not want to back up your files:
   1. Right-click the cache folder and choose Delete.
   2. A "Confirm Key Delete" window will appear. Choose Yes.
5. Restart Origin and log in. If the game materials repopulate the main view screen, then the issue is likely resolved. 

To restore any material you chose to back up:

1. Completely exit Origin by clicking File > Exit.
2. On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin\cache
3. There will be a folder with a long string for a name (such as {9C54E810EE0D968BD7C554A06864A495}).
4. Go back to the renamed/backed up cache folder and access the folder with the same alphanumeric name. Move the contents of the backup folder to the newly created cache folder.

Your prior material should now be available when you restart Origin. If an issue persists, you may need to clear this cache folder and redownload any material again.

Source

[yarbdoc345]

Thank you, will this work if I can't access or open the cache files ?

[TheSuperWolf100]

Hello To Clear the origin cache you must follow these instructions 

1. Open the Start menu.
2. Type "view hidden files and folders" into the search bar.
3. Press Enter to open the View tab of your Folder Options.
4. Open the Hidden Files and folders menu within the Files and Folders menu.
5. Click Show hidden files, folders, and drives.
6. C:\ProgramData\Origin — Everything except for the following sub directory: DO NOT DELETE: C:\ProgramData\Origin\LocalContent
7. Origin folder in C:\Users\<username>\AppData\Local\
8. Origin folder in C:\Users\ <username> \AppData\Roaming\
9. Hope this helps

[EA_Nils]

@TheSuperWolf100 Hi,

Thanks for writing that up, much appreciated.

I usually go with the steps below myself:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Cheers,

Nils

[vicid98]

Can someone tell me how i can do this with mac? I can't figure it out. 

[IIPrest0nII]

---

@vicid98 wrote:

Can someone tell me how i can do this with mac? I can't figure it out. 

---

Hello @vicid98

If you are on a Mac:

1. Open your local hard drive.
   • Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
2. Open the Library folder.
3. You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
4. Open the Application Support folder, then open the Origin folder.
5. Delete the DownloadCache folder.
6. Empty your Trash.

https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

[Ihatesims44]

This didn't help, my game froze on the start up" the Sims 4" T.T I may have to uninstall origin and loose all my stuff. I hate origin, I keep having problems with it. This will be my third time reinstalling origin.

[Rainen918826]

Doesnt help to me...  Damn it stupid Origin

[A1waysAJ]

What if there is no DownloadCache folder...?