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Re: How can I inform the specialist?

by EA_Cade
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How can I inform the specialist?

[ Edited ]
★★★★ Novice

Hello, I talked to the advisor for transferring games to the other account. The advisor told me to do call support and I talked to the other advisor on phone. I told everything that was needed then advisor added all of their notes to specialist team. About transferring games to other account. And after sometime I got the email saying:

 

"Dear Ikram, 

 

Thank you very much for contacting EA Help regarding your EA Account request. My name is Wouter, I am a specialist at EA and I will be assisting you today.

 

I understand that you would like to make some changes to your account.

 

Now, please let me inform you that any account related information retrieval or any kind of change in the account is being done after verifying the account ownership of that account, which is being performed via phone or chat support only. This is a precautionary step to secure the account of our customers.

 

I would suggest you to contact us through phone or chat support in order to enable us to provide better support opportunities towards you.

 

You can log on to our help.ea.com website and request that we call you, using our new "Click To Call Back" service and indeed you may also wish to connect to a live chat session from the same website.

 

https://help.ea.com/en/contact-us/

 

Thank you for contacting EA Help, we hope to hear from you soon!

 

Kind regards,

 

We’ll never ask for your login ID or password and you should never give it out—Keep it secret. Keep it safe.

Find more account security tips on EA Help.

Wouter D.
EA Help".

 

I have added the attachment for more detailed information. Please tell what to do and how to inform. Thank you.

Message 1 of 4 (75 Views)

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Re: How can I inform the specialist?

Community Manager
@Ikram_PKG Hey there, you're going to want to reach out to an advisor per the specialists advice at http://bit.ly/EA_Contact_Us so we can assist further.
-EA_Cade

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Message 2 of 4 (57 Views)

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Highlighted

Re: How can I inform the specialist?

Community Manager
@Ikram_PKG Hey there, you're going to want to reach out to an advisor per the specialists advice at http://bit.ly/EA_Contact_Us so we can assist further.
-EA_Cade
Message 2 of 4 (58 Views)

Re: How can I inform the specialist?

[ Edited ]
★★★★ Novice

@EA_CadeThank you I appreciate it. But what do I have to tell the advisor?

Message 3 of 4 (45 Views)

Re: How can I inform the specialist?

Community Manager
@Ikram_PKG They will walk you though the process when you make contact. Standard smile
-EA_Cade
Message 4 of 4 (36 Views)