Hey

[hnguyen55]

Hey guys! Please help me. I have a Mac and I’m running on origin for my Sims 4 game, but for a while now there’s been an update but it won’t let me download it and a thing pops up that says to check my internet connection but everything is fine. And I’ve tried so many possible solutions but they don’t work. After one I recently tried I couldn’t even get back into the game anymore. Please please help me 

[EA_Darko · Accepted solution]

Hey @hnguyen55 can I ask if you are connected to wifi or using a wired connection, if on wifi can you try wired to see if makes a difference?

Alongside the steps recommend by @JanePhoenix, I would also suggest clearing your Origin cache to see if it helps.

You can clear the Origin Cache by following the steps below:

Open your local hard drive.

Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.

Open the Library folder.

You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.

Open the Application Support folder, then open the Origin folder.

Delete the DownloadCache folder.

Empty your Trash.

Log in to the Origin client and check for your games in My Game Library

Let me know if it works.

Darko

[JanePhoenix]

@hnguyen55 Only thing that pops up in my mind for such situations is whether Origin might be blocked by your firewall settings. Be sure to check the list of applications that are allowed through and add Origin to the whitelist if it isn't there.

[EA_Darko · Accepted solution]

Hey @hnguyen55 can I ask if you are connected to wifi or using a wired connection, if on wifi can you try wired to see if makes a difference?

Alongside the steps recommend by @JanePhoenix, I would also suggest clearing your Origin cache to see if it helps.

You can clear the Origin Cache by following the steps below:

Open your local hard drive.

Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.

Open the Library folder.

You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.

Open the Application Support folder, then open the Origin folder.

Delete the DownloadCache folder.

Empty your Trash.

Log in to the Origin client and check for your games in My Game Library

Let me know if it works.

Darko