Help

by leisedennison00
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Help

★★★ Newbie

I can’t download origin onto my pc. I’ve tried so many troubleshooting options etc, tried another pc and the same issue came up. Any suggestions? Thanks

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Re: Help

Community Manager

Hey @leisedennison00 this issue is caused by an outdated VC++ installation. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

 

C:\Program Files (x86)\Origin

 

From this folder, run one of both files:

 

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Darko

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Message 2 of 2 (96 Views)

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Re: Help

Community Manager

Hey @leisedennison00 this issue is caused by an outdated VC++ installation. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

 

C:\Program Files (x86)\Origin

 

From this folder, run one of both files:

 

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Darko

Darko.png
Message 2 of 2 (97 Views)