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Help pls i want to play

by Jaqueezey
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Help pls i want to play

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So a couple of days ago, I got the Sims 4 for free and it installed normally, however when it was finalizing, it didn't stop finalizing until it said "Error: The VC + + runtime redistributable package was not installed successfully. and then when I press install again, it says "finalizing 0h 0m 0s remaining" help I have tried clearing the origin cache, I've restarted my system numerous times. help

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Re: Help pls i want to play

Community Manager

In that case @Jaqueezey it's worth trying to disable your firewall and anti-virus and trying the install again.

 

If you see the error message again then try a clean boot and install of the software: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

 

Darko

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Message 15 of 17 (149 Views)

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Re: Help pls i want to play

Community Manager

This issue is caused by running an out of date VC++ installation @Jaqueezey . It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

 

C:\Program Files (x86)\Origin

 

From this folder, run one of both files:

 

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)
  •  

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

You can also find the latest files on the Microsoft website:

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads


Darko

Message 2 of 17 (400 Views)

Re: Help pls i want to play

★★★★ Novice
that didn't seem to work. even if I run it as administrator, it says I already have it installed. It doesn't give me an option to repair.
Message 3 of 17 (379 Views)

Re: Help pls i want to play

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also, I just updated origin and everything that was in my game library is gone
Message 4 of 17 (363 Views)

Re: Help pls i want to play

Community Manager

If the option to repair is not there then it's no harm uninstalling and then reinstalling it @Jaqueezey.

 

There was an issue for a short time yesterday where the My Game Library was quickly fixed.

 

Darko

Message 5 of 17 (335 Views)

Re: Help pls i want to play

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I don't think I can uninstall it because it won't install in the first place. Also, even if I did uninstall it wouldn't I have to pay for it as the deal is over?
Message 6 of 17 (310 Views)

Re: Help pls i want to play

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oh wait you meant reinstalling the file and not the game itself?
Message 7 of 17 (235 Views)

Re: Help pls i want to play

Community Manager

I mean uninstall and reinstall the VC++ file @Jaqueezey.

 

The issue does not appear to be related to Origin or your game but rather an issue with your VC++ install.

Darko

Message 8 of 17 (219 Views)

Re: Help pls i want to play

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@EA_Darko hi sorry i haven't replied but the repair button showed up on the vcredist_x64_vs2015 so i clicked it, restarted my system as instructed, and the game still wouldn't install :/
Message 9 of 17 (162 Views)

Re: Help pls i want to play

Community Manager

Do you see the same error message that you were previously @Jaqueezey?

 

Darko

Message 10 of 17 (147 Views)