Help us improve Answers HQ! Take Survey No, Thanks

Re: Help! My game wont finish updatinggg

by puzzlezaddict
Reply

Original Post

Highlighted

Help! My game wont finish updatinggg

Not applicable

Hello! A month ago I downloaded the sims on my mac computer. It downloaded just fine but recently it has been trying to reinstall after there was an update to the game, basically it's stuck on update mode and every time I try and hit resume it says that it's 'failed to update check your internet'. Any advice on how to fix it? I'm not sure if it's my computer or if it's the app. 

Message 1 of 2 (72 Views)
Highlighted

Re: Help! My game wont finish updatinggg

Not applicable

@amethystastic  Try running the Origin reset tool for Macs:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

If that doesn't help, you can do a manual uninstall of Origin and then download a fresh copy:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

If that doesn't help either, please let me know what version of macOS you have.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (57 Views)
Twitter Stream