Re: Hello

by EA_Barry
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Hello

★★★ Newbie

Hello, 

I have an EA account since many years and I do not really remember why. I think I played FIFA14 on PC or fifa 10 on mobile phone. Anyways I am not active on my account anymore since many years. 2 days ago, I recieved many emails about something that I booked or ordered and about money they took from me (6.000 korean WON). I do not really know what is going on. The emails were in Korean and I had to google translate. I hope they did not take money from my bank account. The truth is that I have not bought or ordered anything, I have nothing to do with Korea, I have not even logged in my account since many years and I do not want any problems or loss of money! EA recognized that something is wrong and banned my account. I do not ask for an unban or something. If it helps you can even delete my account. My Username is Michiyolo99. Please tell me how to fix the problem or fix it for me! Thank you whoever can help me Frown

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Accepted Solution

Re: Hello

Community Manager

@Michiyolo99 

 

Please see the following link for info on securing your account: 

 

https://help.ea.com/en-us/help/account/secure-hacked-ea-account/

 

If you want to deactivate or delete your account entirely, check here: 

 

https://help.ea.com/en-us/help/account/close-ea-account

 

Thanks.

barry.png

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Re: Hello

Community Manager

@Michiyolo99 

 

Please see the following link for info on securing your account: 

 

https://help.ea.com/en-us/help/account/secure-hacked-ea-account/

 

If you want to deactivate or delete your account entirely, check here: 

 

https://help.ea.com/en-us/help/account/close-ea-account

 

Thanks.

barry.png
Message 2 of 2 (286 Views)