Had my account hacked

by vitormdesteves
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Had my account hacked

★★ Novice

My account was hacked between yesterday evening and this morning. All my coins, except for 2k and all my tradeable players are gone. I'm talking about almost 2m coins in players, Kanté, Varane, Ferland Mendy and in form Werner are just some of them. Tried to contact EA costumer care but can't find a number or the link for the live chat, only option is to file a report that they will respond in up to 72 hours. The WL will start in less than that and I have only tomorrow to do my rivals. Is there a way for me to contact EA CS to try to speed things up?

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Accepted Solution

Re: Had my account hacked

Community Manager

Hey @vitormdesteves for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png

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Message 2 of 2 (317 Views)

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Re: Had my account hacked

Community Manager

Hey @vitormdesteves for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 2 (318 Views)