same here just happened to me, it's not a lot of coins, but its frustrating to see how many people are facing the same issue. i made the report and go on in a chat with one of the EA staffs. after a long discussion they said i spent my coins by buying health cards, but in my account i have 0 and none of my players were injured. when i told them i didn't buy any cards they pulled the "false claim" card on me.
they sent me this
please read and agree to the following:
"If you report that you've lost an item in-game, but you didn't lose it or never had it to begin with - that's a false claim. We take false claims very seriously, so we warn everyone who contacts us for missing items about our false claims policy to help keep a fun, safe, and secure environment for you and all players. If you make a false claim to us, we may need to suspend your gameplay or even close your account"
so now after i lost my coins they are accusing me of making false claim. what is this? a court proceeding with false testimonies by one of the parties? the *. they keep saying that it was accessed with an authorized access and when i asked whether they can check the "where" it was accessed from they said they cant but they keep highlighting that it was authorized and there were no suspicious activity. in the end i just closed the discussion and showed this forum to prove how many of us are facing this problem, because clearly i already see this discussion is not going anywhere and there is no way im receiving my coins back. pretty much an unsolvable thing from their end. sad to see how this has happened to a lot of us and i just hope EA could do much more better.
same here with me I had a good squad build up with De Light, Wijnaldum, De Jong, Depay, Haaland, Sancho, Hummels, Navas... all gone and some strange transfer activity.
online help desk was useless and won’t even help to solve the situation. They asked me: “How would I know?” That is not helping or answering what I was asking them!!!
so frustrating as I play EA Fifa since I the start when they did not even had license for names yet on my PlayStation 1. So sad there is no solution to all our issues.
this Darko is also not helping as he is not seeing that this issue is bigger than just a helpdesk. Wake up Darko!!! By ignoring this some people might take legal actions against EA, that is not what you want, I hope.....
Same thing happened to me nearly 2 weeks ago. Lost 1 million worth of players and my club was deleted. The initial ea support person was good and said my account was compromised, and managed to restore my squad however once restored I noticed all tradeable players were missing.
it was sent to a specialist team to look into activity and potentially get my players back. They sold Neymar, sif Lozano, etc to buy themselves two totw Kent for max bin. I’ve not heard anything since i raised the issue 10 days ago.
January - last edited January
Have anyone got anything back yet? I see every week someone posts about it and this week it happened to me to. Lost about 6mill coins. Same thing sold my top players bought players and relisted them for ridiculous amount. It is crazy how EA instead of finding the root of the problem and fixing it puts all the blame onto those affected..
I got hacked on Friday, whoever did it took all my tradeable players above 82 rated in my club as well as the majority of my coins!
After reading some of the posts on here I’m not feeling good about any resolution from EA coming any time soon!
I have invested time and money into this game and for me it has now been ruined! The customer service has been appalling as well.
I’ll never be purchasing an EA product ever again.
Same here, got hacked early hours(UK) saturday morning. Didn't realise at first as I received the email to say I had been banned from transfers. I sent EA an email asking why. It wasn't until late afternoon that I put the game on and try and get a few FUT champions games in. I realised that everyone of my saleable players had gone. I didn't have many coins as I'd only just splashed out on Van Dijk a few nights ago. I don't how the hacker done it as I had a load of players sat in quick sell recovery that I didn't recognise.
So I am assuming that EA will not investigate the account the players/coins went to. The game is pointless now if we dont get back up from EA. How did they get my EA login details?
A hacker stole my neymar and Europa league theo Hernandez. I contacted ea and then they banned me from the transfer market. My case keeps getting rejecting but I don’t get how. I literally just buy fifa points. It’s so frustrating the hacker must’ve done something coin related when he hacked me. Since my account got banned I’ve backed prime Beckham, mbappe and neymar again. This really isn’t fair, I did absolutely nothing wrong and ea keeps rejecting my case. I’m on the third try, I really went into detail for this case for them to really understand what happened. But it’s so frustrating I’ve been dealing with this since Christmas and I just wanna play again. I’m really pissed off at EA
February - last edited February
I've just had a reply back to say they closed the case as there is no evidence of my account being hacked.
So their basically saying I've cheated. In all the years since FUT started I decide to cheat.
Is this not online fraud? Fifa points bought by me to try and build a squad that was stolen and EA deny it.
I'm not arsed about the ban I just want the money back I've spent on points.
This happened to me today I lost prime Ballack, Rashford team of the week, Lloris, Grimaldo uel road to the final and 1.6m coins. I have put in well over £500 to build a squad that could compete and it has all been taken. I spoke to EA on chat for over 2 hours and they said they could find no transactions and no evidence of this content I have played and enjoyed FUT since it started and can not believe this has happened and EA cant do anything I used all these players this morning and no more then 6 hours later it is gone, over 5 months of content and game playing GONE.
Reading this chat and I can see that this has happened to many people over a long period of time all getting the same response to from EA i know they must get a lot of blaggers but surely they can see a pattern occurring here and I struggle to understand how they can see that only 12 hours before my chat with them I was playing in game with the players I have lost. I know we are just a drop in the ocean of total FIFA players but surely you can do more.