Hacked account

[fizzyboy1972]

So today it was my turn to get hacked. After spending hundreds and hundreds on quality players and grinding objectives somebody sold all my players and even deleted the untradable ones. I have contacted EA who assure me there is a specialist on it. But if the hack is on there side, which i suspect it is i haven't been on FIFA in 18 hours then it's a data breach. Let's hope I get either my players back or some form of in game credit. It's a disgrace that this is happening. Will consider taking it further if matter isn't taken seriously.

[EA_Darko · Accepted solution]

Hey @fizzyboy1972 if our team has advised you that your case is under investigation then you will need to give them time to respond.

Darko 

[se5g4545h654r6h]

Relevant as to why: https://answers.ea.com/t5/Technical-Issues/Secure-your-accounts-2FA-is-broken/m-p/10367208#M42450

[EA_Darko · Accepted solution]

Hey @fizzyboy1972 if our team has advised you that your case is under investigation then you will need to give them time to respond.

Darko 

[CHARLT0N]

Hi, just wondering how long should I wait for a reply? I play fifa daily and my account is completely ruined! Iv spent £100s on it already for some little tramp just to take it all. 

[EA_Jason]

@CHARLT0N there is no set waiting period.

Once the investigation has concluded after your ToS appeal, you will receive an e-mail with the outcome of the investigation.

[CHARLT0N]

Thank you Jason, do you know how it works? In total over 5 million coins worth of players was stolen, will I receive the full amount of coins stolen? Can they track the transfers?… how does it work? 

[EA_Jason]

Our support team can have a look for you and advise on further steps @CHARLT0N.

[CHARLT0N]

@EA_Jason How do I do that mate?

[EA_Jason]

You can reach out to our support team via EA Help, here's the link:

https://help.ea.com/en/contact-us/

Apologies for not posting it earlier.