Hacked Account - No Customer Support Available

[julzius2]

Hello, my account was hacked by someone in China. My friends noticed my account was playing Battlefield 5 while I was playing another game with them (it also displayed the server location, China). There is no customer support available due to the current situation. I feel this matter is urgent enough to warrant a phone call or at least email to EA/ Origin support. Please someone help me I have done what I can like change passwords and such but I need to know how they got on there and how long. Otherwise, I don't know what else is vulnerable. HELP

Thanks!

[EA_Lanna · Accepted solution]

Hi @julzius2, 

When you contact our support team, our focus will be protecting your EA account through restructuring it, updating security measures and sharing steps to help prevent compromises in future. I'll share advise here as to what steps you can take right now to maximize your EA account security. To start:

1. Update your EA login information and add some security measures to your EA account:
   1. Reset your password
   2. Ensure you have Login verification/Two-factor authentication set-up and
   3. Put tough security questions in place. Questions that only you will remember the answer to.
      Please use these EA Help articles to update and manage your details and security options: "How to update your EA Account information", and "How to help manage your account security and safety". 
2. Update the login information and update the security on any connected accounts: This step is also important to do as there are other accounts connected to your EA account. You will want to make sure they are also protected and aren't an avenue to compromise your EA account in future. Examples of connected accounts are your registered email address, Xbox, PSN or Nintendo. Check in and update the security features you have in place on those accounts to ensure all is up to date and protected. If you're not sure how to secure these accounts, please get in touch with their support team as they can guide you through that process for their service. 

Once you've made those changes, please keep these best practice tips in mind for protecting your EA account details and renewed security measures:

• Log out of any devices you share with others once you're finished or if you are leaving your own device unattended for any length of time.
• Please make sure to not to share your account information or security details with others. 
• Never reveal your account password. Our support team will never ask you to share that information with us.
• Only enter your EA account details into official EA websites. 
• Be aware of fake give-aways surveys or support teams. On social Media official EA accounts will be marked with a ✔️ by their name so look out for those ticks. If unsure, you can always ask us here on Answers HQ, on help.ea.com or by reaching out to our EA Help Twitter Support team. 

Thanks, 

- EA_Lanna

[MichaelDK]

we can not help you with.
account problems on the forums

if you want to do a Report. on the person who did this.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

How to help manage your account security and safety
https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

if you need help from support.
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.

https://www.facebook.com/EAHelpHub

[EA_Lanna · Accepted solution]

Hi @julzius2, 

When you contact our support team, our focus will be protecting your EA account through restructuring it, updating security measures and sharing steps to help prevent compromises in future. I'll share advise here as to what steps you can take right now to maximize your EA account security. To start:

1. Update your EA login information and add some security measures to your EA account:
   1. Reset your password
   2. Ensure you have Login verification/Two-factor authentication set-up and
   3. Put tough security questions in place. Questions that only you will remember the answer to.
      Please use these EA Help articles to update and manage your details and security options: "How to update your EA Account information", and "How to help manage your account security and safety". 
2. Update the login information and update the security on any connected accounts: This step is also important to do as there are other accounts connected to your EA account. You will want to make sure they are also protected and aren't an avenue to compromise your EA account in future. Examples of connected accounts are your registered email address, Xbox, PSN or Nintendo. Check in and update the security features you have in place on those accounts to ensure all is up to date and protected. If you're not sure how to secure these accounts, please get in touch with their support team as they can guide you through that process for their service. 

Once you've made those changes, please keep these best practice tips in mind for protecting your EA account details and renewed security measures:

• Log out of any devices you share with others once you're finished or if you are leaving your own device unattended for any length of time.
• Please make sure to not to share your account information or security details with others. 
• Never reveal your account password. Our support team will never ask you to share that information with us.
• Only enter your EA account details into official EA websites. 
• Be aware of fake give-aways surveys or support teams. On social Media official EA accounts will be marked with a ✔️ by their name so look out for those ticks. If unsure, you can always ask us here on Answers HQ, on help.ea.com or by reaching out to our EA Help Twitter Support team. 

Thanks, 

- EA_Lanna