Re: Gmail

by EA_Darko
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Gmail

★★★ Newbie

I have two separate email accounts, I just bought squadrons and out of nowhere EA asked me to reset my password - which I followed the prompt to do then attempted to log into the email address. The password was correct for the throwaway email address, however, it wasn't recognised since I had moved addresses, permanently locking me out of that email account, meaning my ps4 is now permanently locked into having an inaccessible account to it. 

I can no longer play any EA game online, I've already attempted recovery, however since I never made purchases through EA or Origin themselves, there wasn't sufficient data. 
What can I do?

 

(The email is impossible to recover, unless I somehow figure out my last ip address when I used it)

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Accepted Solution

Re: Gmail

Community Manager

Hey @Luxcerv for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png

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Message 2 of 2 (462 Views)

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Re: Gmail

Community Manager

Hey @Luxcerv for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 2 (463 Views)